FAQ

The Fragrance

What does it smell like?
Our debut fragrance is built around [KEY ACCORDS] with notes of [TOP NOTES], [HEART NOTES], and [BASE NOTES]. Think: [VIBE: clean / warm / woody / fresh / ambery].

Is it for men or women?
It’s designed to be worn by anyone. We focus on the scent profile—not gender.

How long does it last?
Longevity varies by skin type, climate, and application. Most customers experience [X–Y hours]. For best performance, apply to moisturized skin and pulse points.

What concentration is it (EDP, extrait, etc.)?
It’s an [Eau de Parfum / Extrait de Parfum] with a fragrance oil concentration of [X%].

How strong is it (projection / sillage)?
Expect [soft / moderate / strong] projection for the first [X] hours, then a closer skin scent.

How many sprays should I use?
Start with 2–4 sprays. Adjust based on preference and season (less in heat, more in cold).

Where should I apply it?
Pulse points (neck, wrists) and optionally clothing from a safe distance. Avoid rubbing your wrists together.

Can I layer it with other fragrances?
Yes—layering works best with [musk / vanilla / citrus / woods] styles. Start with fewer sprays of each.

How should I store my fragrance?
Store cool and dry, away from sunlight and heat to preserve performance over time.

What size is the bottle?
[XX ml / X.X oz].

Ingredients & Product Safety (EU)

What ingredients are used?
We use a blend of fragrance ingredients and alcohol. Full details (including allergens where applicable) are listed on the product page and on the packaging: [LINK/SECTION].

Is it safe for sensitive skin?
Fragrance can irritate sensitive skin. We recommend patch testing and avoiding use on broken or freshly shaved skin.

Does it contain allergens?
Like most fine fragrances, it may contain EU-listed fragrance allergens. Please review the ingredient/allergen info before use.

Is it vegan / cruelty-free?
[Yes/No]. We only make these claims where we can substantiate them.

Orders, Shipping & Delivery (EU)

Where do you ship?
We ship within the EU: [LIST COUNTRIES OR “EU-wide”].

How much is shipping?
Shipping is €[X], and free shipping applies over €[X] (if offered).

How long does delivery take?
Orders are typically processed within [X] business days. Delivery usually takes [X–Y] business days depending on destination and carrier.

Will I receive tracking?
Yes—once your order ships, you’ll receive a tracking link by email.

Which carrier do you use?
We ship with [DHL / DPD / PostNL / GLS / UPS].

Do you ship to the UK, Switzerland or Norway?
Currently [Yes/No]. If yes: these destinations can involve duties/taxes and longer transit times (non-EU import rules).

Are prices VAT-inclusive?
Yes—prices include VAT where applicable for EU consumers.

Why can fragrance shipping sometimes take longer?
Perfume contains alcohol and may be handled under “dangerous goods” transport rules, which can affect available transport routes or carrier options for certain regions. EASA+1

My package says delivered, but I don’t have it—what now?
Check neighbors / reception / safe place notes. If it’s still missing, contact [SUPPORT EMAIL] with your order number and we’ll help.

What if my item arrives damaged or leaking?
Email [SUPPORT EMAIL] within [X] days of delivery with photos of the parcel and product, and we’ll make it right.

Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help—contact [SUPPORT EMAIL] ASAP.

Returns, Refunds & EU Right of Withdrawal

Do I have a right to return my order in the EU?
Yes. EU consumers generally have a 14-day right of withdrawal for distance purchases (online orders), counting from the day of delivery. European Union+1

How do I start a return / withdrawal?
Send an email to [SUPPORT EMAIL] with:

  • Order number

  • Full name and shipping address

  • Your request to withdraw/return
    We’ll reply with the return instructions and address. (A standard withdrawal form can be provided as well.) European Commission+1

Who pays for return shipping?
Unless we state otherwise, the customer is responsible for return shipping costs during the withdrawal period. European Union

Can I return an opened fragrance?
Because fragrance is a cosmetic product, we may be unable to accept returns once the seal is broken or the product is used beyond what’s necessary to inspect it, for hygiene and safety reasons. EU rules allow an exception to the right of withdrawal for sealed goods that are not suitable for return due to health or hygiene reasons once unsealed. EUR-Lex

When will I receive my refund?
Once your return is received and inspected, refunds are issued to the original payment method within [X] business days.

What if my product is defective?
If something arrives damaged, leaking, or defective, contact [SUPPORT EMAIL]. In that case, we’ll handle it as a fault issue rather than a change-of-mind return. (Return shipping for defective goods is typically the trader’s responsibility.) European Union

Payments & Security (EU)

Which payment methods do you accept?
[iDEAL / Credit Card / PayPal / Klarna / Apple Pay / Google Pay] (adjust to your Shopify setup).

Is my payment information secure?
Yes—payments are processed via secure, encrypted providers. We do not store full payment details.

Authenticity & Support

Is this fragrance authentic?
Yes—products purchased directly from [BRAND NAME] are 100% authentic.

How can I contact you?
Email [SUPPORT EMAIL] or use the contact form. Typical response time: [X hours / 1–2 business days].

Privacy

Do you use cookies?
Yes—cookies help run the store and improve the experience. You can manage preferences via our cookie banner and Cookie Policy.

How do you handle my data?
We process personal data to fulfill orders and support customers. Details are in our Privacy Policy (GDPR).